Moran AI
1. Who we are and what these terms cover
Moran AI ("Moran", "we", "us") is a software service operated from Dar es Salaam, Tanzania, that provides WhatsApp-based AI assistants and related tools (contacts, orders and bookings, campaigns, reports) to businesses. These Terms and Conditions ("Terms") are a binding agreement between Moran and the business or person that creates an account ("you", the "Business"). By creating an account, signing in with Google or Facebook, or using the service, you accept these Terms and our Privacy Policy. If you are accepting on behalf of a company, you confirm you have authority to do so.
2. Your account
- You must be at least 18 years old and provide accurate business and contact details, and keep them up to date.
- You are responsible for everything done through your account, including by co-workers you add. Keep your password safe and tell us at once at hello@moranai.co.tz if you suspect unauthorised access.
- Co-worker accounts you create are your responsibility. You decide what they can access; we do not verify their identity.
- We may ask you to verify your email address or business details before enabling some features.
3. The service
Moran connects to your WhatsApp Business account and answers your customers using artificial intelligence, your product catalogue, your knowledge base and the instructions you give. It can also save customer contacts, record orders and bookings, send reminders and follow-ups, run campaigns with approved WhatsApp templates, and produce reports. Features may differ by plan and may be added, changed or withdrawn as described in section 10.
4. WhatsApp, Meta and your customers
- The service depends on the WhatsApp Business Platform operated by Meta. You must hold, and remain in good standing with, a WhatsApp Business account and a Meta Business account, and you must comply with the WhatsApp Business Terms, the WhatsApp Business Messaging Policy and Meta's commerce policies.
- Meta charges for business-initiated conversations. Those charges are between you and Meta and are separate from Moran's fees.
- You are responsible for obtaining any consent your customers must give before you message them, for honouring opt-out requests, and for the content of templates you submit to Meta. Moran provides tools to help (opt-out handling, frequency limits, template review) but cannot guarantee Meta's approval or delivery.
- Meta may restrict, pause or close your WhatsApp account for reasons outside our control. We are not responsible for such actions.
5. AI-generated replies and your responsibility
- Replies are generated by AI models using the information you provide. Although Moran verifies prices, stock and product facts against your catalogue before sending, AI can still make mistakes. You must review your catalogue, prices, business details and instructions, and keep them accurate.
- You remain the seller and the party contracting with your customers. Orders, bookings, prices, delivery, refunds and any promise made to a customer are your responsibility.
- You must not configure the assistant to give medical, legal or financial advice as a professional, or to deceive customers about the fact that they are talking to an AI where the law requires disclosure.
- Escalations: Moran hands certain conversations (refunds, disputes, complaints, requests for a person) to you. You are responsible for responding to them.
6. Acceptable use
You must not use Moran to:
- send spam, unsolicited bulk messages, or messages to people who have not agreed to hear from you;
- sell or promote illegal goods or services, or anything prohibited by Meta's policies or Tanzanian law;
- harass, threaten or defraud anyone, or impersonate another business or person;
- upload content you do not have the right to use, including other people's personal data collected unlawfully;
- attempt to access other businesses' data, probe or disrupt the service, or reverse engineer it;
- resell the service without a written agreement with us.
We may remove content, pause features or suspend accounts that breach this section, and we may report unlawful activity to authorities.
7. Your data and your customers' data
- You own the content you upload (catalogue, documents, instructions) and the conversation data your customers exchange with your assistant. You grant Moran a licence to store, process and display that data only to provide and improve the service for you.
- You are the controller of your customers' personal data; Moran processes it on your behalf as described in the Privacy Policy. You must have a lawful basis for collecting it and for the messages you send.
- We do not sell your data or your customers' data. We may use aggregated, non-identifying statistics to improve the service.
- You can export your contacts and orders from the dashboard. When your account is deleted, your data is removed within 30 days except where we must keep it by law or for billing records.
8. Trials, plans, fees and payment
- New accounts may receive a free trial. At the end of the trial the service continues only on a paid plan. We tell you before the trial ends.
- Plan prices, message allowances and features are shown in the dashboard. Fees are payable in advance for each billing period. Taxes such as VAT are added where applicable.
- If a payment is not received, we may give a short grace period and then suspend the service until payment is made. Data is retained during suspension as described in section 12.
- Fees are non-refundable except where the law requires or where we state otherwise in writing.
- We may change prices with at least 30 days' notice by email or in the dashboard. Continued use after the change means you accept the new price.
9. Intellectual property
Moran, its software, design, models, prompts, documentation and trademarks belong to Moran AI or its licensors. You receive a limited, non-exclusive, non-transferable right to use the service while your account is active and in good standing. Feedback you give us may be used freely to improve the service.
10. Availability and changes
We aim for the service to be available around the clock but do not guarantee uninterrupted operation. Maintenance, third-party outages (Meta, telecom operators, AI model providers, hosting) and events beyond our control can cause downtime. We may change, add or remove features; if a change materially reduces the service you pay for, you may cancel and receive a pro-rata refund of prepaid fees for the remaining period.
11. Warranties and limitation of liability
- The service is provided "as is". To the extent permitted by law we exclude implied warranties, including that AI replies will be accurate, complete or suitable for a particular purpose.
- We are not liable for lost sales, lost profits, lost data, reputational harm, or indirect or consequential loss, nor for actions of Meta, model providers or telecom operators.
- Our total liability for all claims in any 12-month period is limited to the fees you paid to Moran in that period.
- Nothing in these Terms limits liability that cannot be limited under applicable law, including for fraud.
- You agree to indemnify Moran against claims arising from your breach of these Terms, of Meta's policies, or of your customers' rights.
12. Suspension and termination
- You may cancel at any time from the dashboard or by emailing us. Cancellation takes effect at the end of the current billing period.
- We may suspend or terminate your account for breach of these Terms, non-payment, legal requirement, or if your WhatsApp account is closed by Meta. Where reasonable, we give notice and a chance to fix the problem first.
- After termination we keep your data for 30 days so you can export it, then delete it, except for records we must keep by law.
13. Governing law and disputes
These Terms are governed by the laws of the United Republic of Tanzania. We will try to resolve any dispute informally first; contact us and we will respond within 14 days. Disputes that cannot be resolved informally are subject to the courts of Tanzania. If any part of these Terms is found invalid, the rest continues to apply.
14. Contact
Moran AI, Dar es Salaam, Tanzania · hello@moranai.co.tz · moranai.co.tz
We may update these Terms. We will post the new version here with a new effective date and, for material changes, notify you by email or in the dashboard at least 14 days before they take effect.