Customers who prefer to talk get answered too. Moran replies to WhatsApp voice notes with voice, and its AI voice assistant greets callers, answers the common questions and takes the message when you cannot pick up.
Many customers would rather send a voice note or call than type. Missed calls are missed sales. Moran's voice assistance listens, understands Swahili and English, and answers naturally, using the same catalogue, prices and policies as your WhatsApp agent, so the answer is the same on every channel.
A customer sends a voice note; the agent understands it and replies with a natural voice note, plus text if they prefer.
The AI voice assistant greets the caller, answers prices, hours and location, and takes a message with the caller's name and number.
Voice, WhatsApp text and social messages share the same knowledge, contacts and orders.
Turn on Voice Assistance in your dashboard. Voice-note replies start immediately on your connected WhatsApp number.
Pick a warm Swahili or English voice that fits your brand.
For calls, connect the number you want the assistant to answer. It covers you after hours or when the line is busy.
Every call and voice note becomes a contact, a lead or a booking in your dashboard, so nothing is lost.
Prices, opening hours, location, delivery areas, availability, all from your data.
Captures name, number and request, and can book an appointment on your calendar.
Speaks the way people speak in Dar, Arusha, Mwanza or Mbeya, not textbook Swahili.
If the caller needs you, it says so honestly and alerts you with the details.
After a call, the assistant can continue the conversation on WhatsApp with the same context.
See how many calls and voice notes were handled and what customers asked.
Businesses whose phone rings all day, or whose customers prefer voice: clinics, hotels, transport, repairs, wholesalers and any shop with one phone and many customers.
See also
Yes. It understands and speaks Swahili and English, including the mixed way many customers talk.
Yes, the AI call assistant is a premium feature that connects to a business line and answers when you set it to, for example after hours or when the line is busy. Talk to us to set it up for your number.
It takes the details and tells the caller a person will call back, then sends you the summary at once. It never promises what it cannot do.
Voice-note replies on WhatsApp are included in your plan. Call handling on a business line is a premium add-on.
Yes. Transcripts and summaries of voice notes and calls are in your dashboard next to the WhatsApp chats.
Moran AI