Not a chatbot with buttons. Moran is an AI agent that understands what your customers mean, uses your real prices and stock, places orders, books appointments and knows when to call you in.
A chatbot follows a script and breaks the moment a customer types something unexpected. An AI agent reads the message, remembers the conversation, looks things up in your business data, takes actions such as creating an order or a booking, and explains itself in the customer's language. Moran was built for how Tanzanians actually chat: short messages, Swahili and English mixed, photos, voice notes.
"50?" after asking about mabati means fifty sheets. "kmy" means the customer is waiting. The agent follows the thread instead of asking again.
Places orders, books deliveries and pickups, saves contacts, schedules reminders, sends photos, checks order status.
Refunds, disputes, complaints and negotiations beyond your rules go straight to you with a summary.
Answers overnight messages, confirms yesterday's orders and sends you the day's bookings and deliveries.
Quotes prices, sends product photos, totals quantities, takes new orders, books appointments and reminds customers one hour before.
Escalates the difficult cases with a summary of who, what and how much, so you reply in one minute instead of reading a whole chat.
Follows up leads that went quiet, updates contacts with names and locations, and leaves you a clean report.
Everyday replies, complex multi-step requests and sensitive cases each go to the model that handles them best, which keeps replies fast and costs low.
Every reply is checked against your catalogue and knowledge base. No invented prices, no fake photos, no promised orders that were never placed.
Name, area, budget, preferred product and past orders are remembered, per business, never shared.
You can instruct your agent from your own WhatsApp with a private passphrase: new prices, new policies, new products.
Give staff access to the inbox, products or campaigns without giving away billing or settings.
The same agent answers voice notes by voice and helps you run your social pages.
Retail shops, distributors, clinics, schools, tour operators and service businesses that get more messages than a person can answer well.
See also
The agent talks like a member of your staff and uses the name you give it. It never pretends to be human if a customer asks directly, and every conversation can be taken over by you at any time.
Yes. Add documents and instructions to the knowledge base, or message your own agent from your owner number with the passphrase and tell it: the agent saves the instruction and follows it from then on.
Yes. Services with prices, appointments and bookings are first-class: the agent books them on your calendar and reminds both sides.
It says so and offers to confirm, or passes the conversation to you. It is designed never to guess prices, stock, policies or delivery fees.
Kiswahili and English, including mixed messages, and it adapts to the customer's register.
No. Your data is used only to serve your business. See our privacy policy for details.
Moran AI