Moran AI
Fastest route: email hello@moranai.co.tz with the subject Delete my data. Send it from the email address on the account so we can confirm it is you. We reply within 7 days and complete deletion within 30 days.
1. Delete your Moran AI business account
Account deletion is handled as a verified request rather than a single button, so that no one can wipe a business by getting hold of an unlocked phone.
- Email hello@moranai.co.tz from the owner email address on the account.
- Use the subject Delete my data and include your business name.
- We confirm the request, then delete the business and everything in it.
If you can no longer use that email address, write from any address and tell us the business name and the WhatsApp number connected to it, and we will verify you another way before deleting anything.
You can also export or delete individual records yourself in the dashboard at any time — contacts, products, orders and knowledge documents — without deleting the whole account.
2. Disconnect Google or Facebook sign-in
If you signed up with Google or Facebook, two separate things exist: the Moran AI account, and the permission you gave Google or Facebook to share your name and email with us.
Remove our access on the provider's side
- Google: open Google Account › Data & privacy › Third-party apps & services, choose Moran AI and remove access.
- Facebook: open Facebook Settings › Apps and Websites, choose Moran AI and remove it.
Removing access stops any future sign-in and stops us receiving anything further from the provider. It does not by itself delete the Moran AI account — the business, its conversations and its data stay until you ask us to delete them as described in section 1.
What we hold from the provider
When you sign in with Google or Facebook we store only your provider account id, your verified email address, your name and your profile picture URL. We never receive or store your provider password, and we are never able to post anything or read your friends, posts, pages or contacts.
To delete that link but keep your business, email us and ask to remove Google or Facebook sign-in from the account. We clear the provider id and you continue with an email password instead.
3. You are a customer of a business that uses Moran AI
If you messaged a shop, restaurant or company on WhatsApp and it replied with a Moran AI assistant, that business — not Moran AI — decides what happens to your data. In data protection terms the business is the controller and we are its processor.
- Best route: ask the business directly to delete your details. They can do it themselves in their dashboard.
- If you cannot reach them: email hello@moranai.co.tz with the business name and the phone number you messaged from. We pass the request to the business, help them act on it, and tell you when it is done.
- To stop messages only: reply STOP or ACHA in the chat. The assistant honours this immediately and you do not need to contact anyone.
The short-term memory the assistant uses to avoid asking you the same question twice is deleted automatically after 10 days without a conversation.
4. Imported chat history (Business DNA)
A business owner can upload an exported chat history so the assistant learns the tone and the order of questions the business already uses. Those imported messages are kept for a period the owner chooses — 180 days by default — and are then deleted automatically.
If your messages are in an import and you want them removed sooner, contact the business, or email us and we will pass it on as in section 3.
5. What is deleted, and what we must keep
When a business account is deleted we remove the account and owner details, co-worker accounts, customer contacts, conversations and assistant memory, orders, bookings, products, knowledge documents, imported chat history, uploaded files, and the Google or Facebook link.
Two things survive deletion, and only these:
- Billing and tax records for the period Tanzanian law requires. These are invoices and payment records, not conversations.
- Security logs — sign-in attempts and administrative actions — for up to 12 months, to investigate fraud and account takeover. They contain the account identifier, not your conversations.
Deletion is permanent. We cannot restore a deleted business, so export anything you want to keep first.
6. How long it takes
- We acknowledge every request within 7 days.
- Deletion is completed within 30 days of us confirming the request.
- Encrypted backups are overwritten on their normal cycle, within 90 days at the latest.
7. Contact
Moran AI, Dar es Salaam, Tanzania · hello@moranai.co.tz
See also our Privacy Policy and Terms. If you are not satisfied with how we handle a request you can complain to the Personal Data Protection Commission of Tanzania.